This program trains individuals to become mid-level supervisors who can provide services of various types related to the hotel industry (reception, front desk and reservations, sales and marketing, housekeeping, administration and management, catering and banquets, support for events and activities, information). After acquiring a few years’ experience, some supervisors may be called upon to work in more specialized positions such as assistant housekeeping manager or assistant maître d’hôtel.
Accommodation supervisors are expected to manage activities related to accommodations and all corresponding products and services. They can work in hotel establishments of all sizes, offering various types of services and located either in rural, suburban or urban areas.
Accommodation supervisors ensure proper management of the hotel establishment much like they would any business, maintaining good communication between the different departments. As a result of their status within the establishment, they are often required to play multiple roles—managing, coordinating, providing information and making decisions. In addition to this, they must also act as representatives of the establishment when dealing with personnel, clientele, suppliers and the community. In performing their duties, they will often have to interact with people in the hotel industry, the restaurant industry and the tourism industry as well as government representatives, investors, shareholders and various intermediaries.
These individuals use various systems, each with their own specific function, including reservation or pricing systems, office equipment, specialized or general software, networked computers and various administrative documents (contracts, policies, regulations, collective agreements, forms).