Social service technicians work with people of all ages, families, groups and communities dealing with various social problems. These particular problems, stemming from living conditions and social inequality, manifest themselves through poverty, loss of employment, family and conjugal violence, adaptation difficulties, loss of autonomy, isolation, suicide and substance abuse. Social service technicians help these individuals, families, groups and communities meet their needs, promote and defend their rights and foster social change.
Social service technicians generally work in facilities overseen by the Ministère de la Santé et des Services sociaux: youth centres, local community service centres, hospitals, accommodation and long-term care facilities, reception and rehabilitation centres. They can also be employed by the Ministère de l’Emploi et de la Solidarité sociale du Québec or by school boards. Lastly, social service technicians also work in community organizations such as community centres, shelters, support groups, human rights groups and public education groups.
These technicians often work as part of a multidisciplinary team and demonstrate a great deal of autonomy in carrying out interventions. Although the tasks entrusted to them vary depending on their work environment, social service technicians are ultimately responsible for choosing how to intervene in various situations.
Social service technicians work directly with individuals, families, groups and communities for the most part. The intervention goals they set vary tremendously depending on the situation and can include: preventing problematic situations from occuring, resolving problems by supporting individuals to make a change, or fostering collective change. Because their work mainly involves social reintegration and supporting individuals in their everyday lives and environments, social service technicians often find themselves contributing to the development of resources and services of all types with a view to fostering overall social and community development.